Businesses are Driving Growth, Engaging Customers, and Reducing Costs with the Cloud When facing headwinds, gut reactions have many companies cutting back but short-term fixes often lose sight of long-term business viability. One of the most impactful approaches to modernizing means ensuring the business can respond to customer demand, so that it can recognize customer…
Digital optimization opens the way strategic management of suppliers Amazon Business sponsored Harvard Business Review Analytic Services research to understand what challenges organizations face in their supplier management operations and the benefits of adopting the right technologies. This report describes in detail how digital dexterity is fundamental to keeping up with change and how it…
Macht KI Ihren Service zum Umsatzmotor? In unserem „State of Service“-Bericht erfahren Sie mehr zum Thema. 5500 Service-Profis weltweit geben Einblick in die aktuellen Trends. Themen: Wie sich Serviceabteilungen an steigende Kundenerwartungen anpassen Welche Kennzahlen und Kanäle für Führungskräfte leistungsstarker Serviceunternehmen am wichtigsten sind Wie das Zusammenspiel von KI und Daten Rollen und Abläufe neu…
