Macht KI Ihren Service zum Umsatzmotor? In unserem „State of Service“-Bericht erfahren Sie mehr zum Thema. 5500 Service-Profis weltweit geben Einblick in die aktuellen Trends. Themen: Wie sich Serviceabteilungen an steigende Kundenerwartungen anpassen Welche Kennzahlen und Kanäle für Führungskräfte leistungsstarker Serviceunternehmen am wichtigsten sind Wie das Zusammenspiel von KI und Daten Rollen und Abläufe neu…
3 Ways to Engage Every Stakeholder in the Product Development Process It can be an endless struggle to keep everyone involved on a project on the same page, especially in product development, where approvals from critical stakeholders quickly become bottlenecks that impede fast and efficient delivery. At specific junctures in the product development process each…
Trends in AI for CRM Each year, Salesforce conducts studies to help professionals across roles, industries, and geographies understand the trends most relevant to them. This special report aggregates data from multiple double-anonymous Salesforce surveys conducted between February 2023 and April 2024. These surveys generated thousands of responses from business decision-makers, technical decision-makers, and the…
